Energy bills are needlessly confusing, according to Which?.
The consumer champion argues that energy bills are full of jargon and leave customers struggling to understand how much they owe, and has released the findings of a Which? Switch satisfaction survey to prove it.
Around a quarter of Which? members surveyed by the consumer champion said they struggled to understand how much they owe their energy suppliers. One Npower customer said that he had very little idea how costs were calculated, “I went with Npower because it seemed cheap …
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